FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to zenanaonline@gmail.com.

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Frequently Asked Questions

Zenana takes pride in sourcing the finest materials for our handbags and clutches. We use a range of high-quality leathers, vegan alternatives, and sustainable fabrics. Each product page details the specific materials used.

Authentic Zenana products are available exclusively through our official website, authorized retailers, and flagship stores. Each item comes with a unique serial number guaranteeing its authenticity.
Placing an order is easy: Visit our website and browse our collection. Add the items you wish to purchase to your cart. Proceed to checkout, fill in your shipping information, and select a payment method. Confirm your order. You will receive an order confirmation email from Zenana.

To ensure prompt delivery, orders are processed quickly. Please contact our customer care team immediately if you need to make changes to your order. We will do our best to accommodate your request.

Yes, Zenana is pleased to offer international shipping. Please note that shipping times and costs will vary depending on the destination. Visit our Shipping and Handling page for more details.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number on our courier partner’s website to track your order's journey to you.
Zenana accepts returns and exchanges within 7 days of delivery, provided the item is in its original condition, unused, with tags attached, and in its original packaging. Please note that custom and personalized items are final sale and not eligible for return or exchange. For detailed instructions, visit our Exchange and Returns Policy page.
For returns or exchanges, please contact our customer care team to initiate the process. We will guide you through the steps and provide you with all the necessary information, including the return shipping address.
To keep your Zenana handbag or clutch in pristine condition, we recommend: Avoiding prolonged exposure to direct sunlight and heat. Keeping it away from water, oils, and abrasive surfaces. Storing it in its original dust bag when not in use.
Yes, we offer a repair service for our products. If your item requires repair, please contact our customer care team with details of the issue, and we will assist you further.
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