Shipping and Handling

Zenana Shipping and Handling Policy

At Zenana Pakistan, we aim to deliver your orders quickly and securely.

Delivery Coverage

We deliver across all cities in Pakistan.

Shipping Time

- Major cities: 2–5 working days

- Remote areas: 4–7 working days

Payment Methods

- Cash on Delivery (COD) available nationwide 

Order Processing

Orders are processed Monday to Saturday.

Order Tracking

Once dispatched, a tracking number will be sent via SMS/WhatsApp/email.

Contact & Support

+92 319 4575518 

zenanaonline@gmail.com 

R-53, Gulshan e Shamim, F.B. Area Block 8, Central North Nazimabad Town Karachi, Sindh

Your Satisfaction, Delivered.

At Zenana, we understand that the joy of receiving your purchase promptly and in perfect condition is an essential part of your shopping experience. We're committed to delivering this joy with every order.

Free Shipping on Every Adventure

Indulge in Zenana's array of products and enjoy complimentary shipping on all orders over Rs. 3,000. For those smaller delights under Rs. 3,000, a nominal fee of Rs. 250 ensures your treasures arrive at your doorstep.

Swift and Secure Deliveries

Your time is precious, and we strive to honor it. Zenana promises to dispatch your selections within 3 to 5 working days, provided your address is verified and payment confirmed. Please note that unforeseen circumstances may affect delivery times, but rest assured, we'll keep you informed every step of the way.

Scheduled for Your Convenience

We observe weekends and gazetted holidays, focusing on delivering happiness during standard business hours to ensure the highest service level.

Flexible Payment Options

• Cash on Delivery (COD): Select COD at checkout and pay with cash upon delivery for a seamless transaction.
• Credit/Debit Card Payments: Orders placed with card payments are processed after a 48-hour verification period to ensure your security.

Change of Heart? No Worries.

Zenana values your satisfaction. Should you decide to cancel your order within 48 hours of placement, we offer a hassle-free cancellation policy for advance payments made via Credit/Debit Card.

Hassle-Free Returns

Changed your mind after dispatch? We've got you covered. For Credit/Debit Card orders, your refund process will begin as soon as we receive the returned items through our designated courier services.

The Final Touch

Upon your package's arrival, a signature will be required. This step ensures your purchases reach you securely and confirms your satisfaction with our delivery.

Zenana - Where Joy Meets You

At Zenana, we're not just about delivering packages; we're about delivering happiness. Shop with us, and let us bring a world of joy straight to your doorstep.