Returns and Exchange

Zenana Exchange and Returns Policy

Your Satisfaction, Our Promise

At Zenana, we're dedicated to delighting you with every item you purchase. If something doesn't meet your expectations, we're here to make things right.

How to Reach Us

  • Call Us: Reach out to our Customer Care Team at , available Monday to Sunday, for immediate assistance.
  • Email Us: Send us a note at support@zenana.com, and we'll get back to you promptly.
  • WhatsApp: For quick responses, message us at 0321-. We're here to help!

Easy Exchanges & Returns

Exchange at Our Stores: You're welcome to exchange any purchase at your nearest Zenana store or send it back to our Online Department within 15 days of delivery. Please ensure:

  • The item is unused, in its original packaging, with all tags intact.
  • You have the original invoice handy.
  • Note: Items must be in unworn, undamaged, and unaltered condition.

Non-Exchangeable Items: Please note, bags, perfumes, watches, and accessories are final sale and cannot be exchanged.

Color and Texture Disclaimer: Due to variances in monitors/screens and lighting conditions during photo shoots, slight differences in color or texture may occur. Exchanges for these reasons are not supported unless the product has a manufacturing defect.

No Cash Refunds: In case an item is out of stock, we'll provide you with online store coupons, ensuring you find something else you love.

Specific Product Policy: Unfortunately, we cannot accept exchanges for shrunk fabric from our Unstitched category or items sold under the "UP TO 50% And More" discount, which are subject to a 'NO-CLAIM, NO-RETURN' policy.

Store Rights: Our store manager or staff reserves the right to refuse any exchange at their discretion. Zenana's decision on these matters will be final.

How to Process Your Exchange or Return

Option 1: Via Courier

  • Contact our Customer Care Team for guidance on how to proceed.
  • Original receipt is required.
  • Ensure the merchandise is well-packed, unused, with all tags, and the receipt included.
  • The customer covers the return shipping, but we'll reimburse you with discount coupons for return shipping costs if the product was damaged or incorrect.
  • For exchanges where the product matches your order, shipping costs both ways will be your responsibility.

Option 2: In-Store Exchange

  • Call our Customer Care Team to check product availability at your nearby store.
  • Original receipt is required for in-store exchanges.

Let's Make It Right

At Zenana, your happiness is our highest priority. We strive to ensure your shopping experience is as joyful and satisfying as the treasures you find with us.