At Zenana, we're dedicated to delighting you with every item you purchase. If something doesn't meet your expectations, we're here to make things right.
Exchange at Our Stores: You're welcome to exchange any purchase at your nearest Zenana store or send it back to our Online Department within 15 days of delivery. Please ensure:
Non-Exchangeable Items: Please note, bags, perfumes, watches, and accessories are final sale and cannot be exchanged.
Color and Texture Disclaimer: Due to variances in monitors/screens and lighting conditions during photo shoots, slight differences in color or texture may occur. Exchanges for these reasons are not supported unless the product has a manufacturing defect.
No Cash Refunds: In case an item is out of stock, we'll provide you with online store coupons, ensuring you find something else you love.
Specific Product Policy: Unfortunately, we cannot accept exchanges for shrunk fabric from our Unstitched category or items sold under the "UP TO 50% And More" discount, which are subject to a 'NO-CLAIM, NO-RETURN' policy.
Store Rights: Our store manager or staff reserves the right to refuse any exchange at their discretion. Zenana's decision on these matters will be final.
Option 1: Via Courier
Option 2: In-Store Exchange
At Zenana, your happiness is our highest priority. We strive to ensure your shopping experience is as joyful and satisfying as the treasures you find with us.
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